All orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, a tracking number will be provided.

West Malaysia : RM12 per order. Free shipping for orders above RM100.
East Malaysia : Delivery charges start from RM20, depending on location.

Delivery time may vary depending on your location:

West Malaysia: 2–5 business days
East Malaysia: 5–8 business days

Please note that delivery times are estimates and may be affected by courier operations, weather conditions, or peak seasons.

Please ensure that your shipping address and contact number are accurate when placing your order. We will not be responsible for delays or lost parcels caused by incorrect or incomplete shipping information provided by the customer.

While we aim to deliver your order within the estimated timeframe, delays may occur due to factors beyond our control, such as courier delays, weather conditions, or peak seasons.

If you receive a damaged parcel or if items are missing from your order, please contact us within 48 hours of receiving your parcel and provide photos of the package and product for verification to hello@efflorescence.my.

We currently do not offer international shipping. All orders are delivered to Malaysian addresses only.

Orders are shipped via our trusted courier partners depending on availability and delivery location.